Solving a WordPress update problem on Cloudways hosting

I have several sites hosted on Cloudways, both my own and access to clients ones. I hit a weird problem where WordPress on some sites would update fine automatically or through the admin area of WordPress, but it would not on my own site.

Recently while moving a friend’s site across different parts of my hosting, I found the problem.

Cloudways gives me two levels of SSH account to access the sites on each virtual server. A ‘master’ account which can access the files on all sites and an account on each website which can only access that particular site.

For my own site I hadn’t bothered making an SSH account for it, I just used the master account to upload the files. Not having an SSH account seemed better for security, even though you can turn them off quite easily.

This meant PHP did not have enough permissions to overwrite the files when it came time for WordPress to update itself. For the Farm site, I’d given Haze a website-specific SSH account to upload the files, and that version of WordPress could update itself without issue.

So, I made an SSH account just for my site. Ah-ha, I thought, rather than have to delete the site and re-upload it with the new account, I’ll use ‘chown’ to reassign the files to the user I’ve just created. But… no dice. Something either in their setup or my commands wasn’t working.

Rather than spend even more time faffing, I deleted the site and re-uploaded it using the new details. Now WordPress can update itself with no problems. [Update:] See below for a comment from Mustaasam from Cloudways with how to solve this with a few clicks rather than deleting and re-uploading.

If you’re a Cloudways customer and are having problems with WordPress not updating itself, check how you uploaded the files in the first place. You can do this by using SSH to view the site and ‘ls -la’ to list all the files and which account owns them – if it’s your master account, try deleting the files and upload them again with your site specific SSH account.

Thanks go to Tony Crockford and Matthew Beck for helping me with WordPress and pointing me in directions that eventually lead to me working all this out.

2 thoughts on “Solving a WordPress update problem on Cloudways hosting

  1. Paul Silver Post author

    Thanks Mustaasam! I wish I’d noticed that option in the control panel, I’d completely overlooked it.

    I’ll edit my post to point people to the article and your comment.

Leave a Reply

Your email address will not be published. Required fields are marked *